by Anonymous12 » Wed Nov 23, 2022 8:58 am
Having spent a fruitless couple of days with GoDaddy's "Technical Support", I wonder if anyone on here could help.
I run my own server with a number of WordPress sites, and have no trouble with any of the forms.
However, I also look after an Association's website which is hosted by GoDaddy. The forms used to send out emails, but for some reason this stopped at some point in the past.
I have tried a number of things. First off, their forms were designed in Ninja Forms - not one I'm familiar with. So, I recreated the form in Formidable. Exactly the same problem. The completed form appears in the submissions log, but the email is not sent.
Following a very stressful conversation on chat with GoDaddy (where I was made to feel like a second class citizen!), I was sent a YouTube link to show me how to configure an SMTP Mailer PlugIn. Which I did, tested it - and email duly sent.
However, the form email was still not being sent. Contacted GoDaddy again - 40 minutes of totally useless chat later I gave up.
Contacted Formidable. They basically told me much the same thing - configure an SMTP Mailer. They recommended WP Mail SMTP. So I swapped to that. Same thing. Test email fine, form still wouldn't send.
Followed the next piece of advice and installed WP Mail Log. That shows the form email being correctly generated. But still not actually being sent.
Which all leads me back to my original conclusion that it is something in the way GoDaddy have configured things.
Despite having their "Ultimate Managed WordPress" package, I am still bashing my head against a brick wall. Their latest suggestion is:
"Yes you are absolutely correct from the last 4 hours it have been affected to all the GoDaddy customer as a internal issue on SMTP mailing is going failed, so all our admins are working on it to resolve this issue don't worry it will get fixed very soon in couple of hours."
I pointed out that this has been going on for much longer than this - and other internet forums suggest that we are not alone with this problem!
If anyone could offer any suggestions as to how to get this fixed, it would be very much appreciated.
Having spent a fruitless couple of days with GoDaddy's "Technical Support", I wonder if anyone on here could help.
I run my own server with a number of WordPress sites, and have no trouble with any of the forms.
However, I also look after an Association's website which is hosted by GoDaddy. The forms used to send out emails, but for some reason this stopped at some point in the past.
I have tried a number of things. First off, their forms were designed in Ninja Forms - not one I'm familiar with. So, I recreated the form in Formidable. Exactly the same problem. The completed form appears in the submissions log, but the email is not sent.
Following a very stressful conversation on chat with GoDaddy (where I was made to feel like a second class citizen!), I was sent a YouTube link to show me how to configure an SMTP Mailer PlugIn. Which I did, tested it - and email duly sent.
However, the form email was still not being sent. Contacted GoDaddy again - 40 minutes of totally useless chat later I gave up.
Contacted Formidable. They basically told me much the same thing - configure an SMTP Mailer. They recommended WP Mail SMTP. So I swapped to that. Same thing. Test email fine, form still wouldn't send.
Followed the next piece of advice and installed WP Mail Log. That shows the form email being correctly generated. But still not actually being sent.
Which all leads me back to my original conclusion that it is something in the way GoDaddy have configured things.
Despite having their "Ultimate Managed WordPress" package, I am still bashing my head against a brick wall. Their latest suggestion is:
"Yes you are absolutely correct from the last 4 hours it have been affected to all the GoDaddy customer as a internal issue on SMTP mailing is going failed, so all our admins are working on it to resolve this issue don't worry it will get fixed very soon in couple of hours."
I pointed out that this has been going on for much longer than this - and other internet forums suggest that we are not alone with this problem!
If anyone could offer any suggestions as to how to get this fixed, it would be very much appreciated.